Terms, refunds and privacy

Last updated 3 November 2026. Questions: [email protected]

Terms of use

SubMela sells access to digital products (subscriptions, licence keys, invitations and account upgrades) supplied by third-party suppliers. Each product page states its exact duration, region, type, delivery method and warranty.
You need an account with a confirmed email to add funds or buy. Keep your password private; we will never ask for it.
The price shown when you confirm is the price you pay. If a price changes before you confirm, we show the new price and ask you to confirm again.
When you confirm, the amount is reserved from your SubMela wallet. It is only taken once the supplier confirms your order.
Delivery is usually processed quickly, but it is not guaranteed to be instant. Some products, such as invitations, can take longer.
Delivered items appear in My Products. You are responsible for keeping them private and for using them according to the product's own terms.
We may suspend an account that is used for fraud, payment abuse or misuse of the site. A suspended account cannot sign in; write to support if you think this is a mistake.

No refunds after delivery. Once an item has been delivered to My Products, the purchase is final.
If an order cannot be completed, the reserved amount is returned to your SubMela wallet automatically. Nothing is delivered in that case, so nothing is charged.
If we cannot yet tell whether a supplier completed your order, the amount stays reserved while we check. Please don't place the order again.
Where a product page shows a warranty, report a problem with a delivered item within 24 hours of delivery to [email protected], quoting the order reference. If the warranty applies, the item is replaced. Problems reported later, or for products without a warranty, are not covered.
Money returned to you is credited to your SubMela wallet. Wallet balances cannot be withdrawn as cash.

We store your name, email, orders, wallet movements and, only when a product needs it, the account detail the supplier needs (for example the email an invitation is sent to). That detail is encrypted.
Delivered credentials are encrypted and shown only to you, after you re-enter your password. Each reveal is recorded.
Payments are handled on GT Pay's payment page. SubMela never sees card numbers or wallet passwords; we keep the payment reference and amount needed to credit your wallet.
Chat search messages are not stored.
We send emails about your account, payments and orders, and the one-time "available" notice if you ask for it. You can cancel a notice request at any time.
Orders, wallet movements and payment references are kept permanently, because they are the record of your balance.
For privacy questions, write to [email protected].